Returns & Exchanges
At Billy J, we want you to love your purchase, but if it's not quite right, we offer easy returns for store credit or exchanges within 30 days of delivery. Please ensure items are in their original, unworn condition with all tags attached to be eligible for processing.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging and include the return authorization form provided during the online process.
Ship It Back
Affix the generated shipping label to your parcel and drop it off at your nearest authorized postal service or courier location.
Receive Your Credit
Once our warehouse team inspects and approves your return, a store credit voucher or exchange confirmation will be emailed to you within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing