Frequently Asked Questions
Everything you need to know about shopping with Billy J
How long does shipping take within Australia?
We offer Express Shipping on all orders, which typically arrives within 1-3 business days for metropolitan areas and 3-5 business days for regional locations.
What is your return policy?
We accept returns for store credit within 30 days of purchase, provided items are in original condition with tags attached. Please note that sale items are final sale.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by location but generally take between 7-14 business days depending on the selected service.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Zip Pay.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up, or you can contact our customer service team for specific measurements.